Refund and Returns Policy
Refund and Returns Policy
Effective Date: March 2025
Company: Wig Real
Email: [email protected]
Overview
Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds may be issued for products purchased from www.wigreal.com.
Return Eligibility
We accept returns within 14 days of delivery under the following conditions:
Items must be unused, unopened, and in the original packaging.
Items must be in the same condition as received.
A receipt or proof of purchase is required.
Non-returnable items include:
Used or opened wig products (e.g., Lace Wig Concealer jars, sprays).
Custom orders or services (e.g., permanent wig concealing service).
Items marked as final sale or non-refundable.
How to Request a Return
To start a return, email us at [email protected] with:
Your full name
Order number
Reason for the return
Photos (if item was damaged or defective)
Once your return request is approved, we will provide you with return instructions and, if applicable, a return shipping label.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund approval status.
If approved, a refund will be processed to your original payment method within 5–10 business days.
If your return is not approved, we will inform you via email and provide further options (such as store credit or re-shipment).
Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [email protected] within 7 days of delivery.
Late or Missing Refunds
If you haven’t received your refund:
Check your bank or payment account again.
Contact your bank or credit card company (processing times may vary).
If you’ve done this and still haven’t received your refund, please contact us at [email protected].
Shipping Returns
Unless otherwise stated, you will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping method to ensure your item reaches us safely.
Contact Us
For questions about returns, exchanges, or refunds, reach out to us:
Email: [email protected]